FLYVUE TRAVEL

• Vacancy : Manager | Salary: £26,500.00 per annum
• Reference Number (Ref#) :  RN0029
• Role:  Customer Services Supervisors
• Vacancy : 02
• Job Type: Permanent Full Time Job
• Location:  London
• Working Hours: 37.5 hours per week

Role Requirements:

• Supervise and lead a team of customer service officers
• Develop and implement policies and procedures to deal effectively with customer requirements and complaints;
• Co-ordinates and controls the work of those within customer services departments;
• Provide guidance, support, and training to ensure a high level of customer service;
• Handle escalated customer inquiries about itinerary planning and flights booking;
• Ensure timely and effective resolution of customer complaints or concerns.
• Maintain a professional and customer-focused approach
• Communicate with other departments to address customer needs or resolve issues.
• Provide regular updates to management on customer service performance
• Organize training sessions for customer service officers to enhance their skills.
• Keep the team updated on Travel industry trends and changes.
• Discusses customer responses with other managers with a view to improving the product or service provided;

Closing Date- 05 January 2024

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