M.K Trading Group Limited
Full term | Permanent job
Categories:
4. Retail and Wholesale, 7. Manager & Executive
- Vacancy : Customer Service | Salary: £26000.00 to 27000.00
- Reference Number (Ref#) : RN0015
- Vacancy : 01
- Job Type: Permanent Full Time Job
- Location: London
- Working Hours: 37.5 hours per week
Role Requirements:
- Ensure a high level of customer satisfaction by addressing inquiries and resolving complaints.
- Handle escalated customer issues that frontline staff cannot resolve.
- Assist customers with postal services, such as mailings, package tracking, and financial services (e.g., money orders).
- Oversee the daily operations of the customer service area in the post office.
- Monitor adherence to postal policies, procedures, and regulations.
- Ensure the availability of necessary supplies, such as stamps and forms.
- Implement improvements to enhance service efficiency.
- Ensure compliance with postal regulations, privacy policies, and safety protocols.
- Monitor the handling of sensitive documents and financial transactions.
- Report any suspicious activities or breaches to higher management or authorities.
Job Closed – 15 February 2024
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Address Info
Address
178 Hackney Road, London, United Kingdom