Indian Cottage Swansea Limited

Vacancy : Customer Service Supervisor | Salary: £23,000,00 to 27,000.00 per annum

Reference Number (Ref#) :  RN0007

Role: Customer Service Supervisor

Job Type: Permanent Full Time Job

Location:   Swansea

Working Hours: 40 hrs /week

Holidays : 28 days excluding bank holidays

Pension: Company’s pension scheme

Role Requirements:

• Provide excellent customer service to guests
• Meet , greet and escort customers to their tables
• Present menu and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies)
• Inform customers about the day’s specials
• Offer menu recommendations upon request
• Take accurate food and drinks orders, using a POS ordering software,order  slips or by memorization
• Communicate order details to the Kitchen Staff
• Check dishes and kitchenware for cleanliness and presentation and report any problems
• Deliver checks and collect bill payments
• Conduct any Health and Safety procedures if required
• Follow all relevant health department regulations
• Manage, record and resolve promptly all customers complain
• Handle, record and follow through with management issues or emergencies that arise.
• Establish customer service policies and procedures

Skills :

• Excellent communication and presentation skills
• Ability to work under busy environment
• Problem solving
• Time management
• Positive

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