M.K Trading Group Limited

Vacancy : Customer Service Supervisor | Salary: £31000.00 to £39000.00

Reference Number (Ref#) :  RN0006

Role: Customer Service Supervisor

Job Type: Permanent Full Time Job

Location:   London

Working Hours: 37.5 hrs /week

Position – 02

Holidays : 28 days excluding bank holidays

Pension: Company’s pension scheme

Role Requirements:

• Ensure a high level of customer satisfaction by addressing inquiries and resolving complaints.
• Handle escalated customer issues that frontline staff cannot resolve.
• Assist customers with postal services, such as mailings, package tracking, and financial services (e.g., money orders).
• Oversee the daily operations of the customer service area in the post office.
• Monitor adherence to postal policies, procedures, and regulations.
• Ensure the availability of necessary supplies, such as stamps and forms.
• Implement improvements to enhance service efficiency.
• Ensure compliance with postal regulations, privacy policies, and safety protocols.
• Monitor the handling of sensitive documents and financial transactions.
• Report any suspicious activities or breaches to higher management or authorities.
• Communicate effectively with staff, customers, and upper management.
• Supervise cash handling, accounting for daily transactions, and balancing cash drawers.
• Ensure proper procedures are followed for financial services offered at the post office.
• Address logistical issues, such as delivery delays or misplaced packages.

Skills :

• Excellent communication and presentation skills
• Ability to work under busy environment
• Problem solving
• Time management
• Positive

Job Closing on – 15 December 2024

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