FLYVUE TRAVEL

• Vacancy : Customer Service Agents (Travel)
•  Salary: £31000.00 to £39000.00 per annum
• Reference Number (Ref#) :  RN0029
• Vacancy : 02
• Job Type: Permanent Full Time Job
• Location:  London
• Working Hours: 37.5 hours per week

Role Requirements:

• Utilize Amadeus GDS to search for and book flights, hotels, and car rentals, ensuring real-time availability and competitive pricing.
• Create, modify, and manage Passenger Name Records (PNRs), ensuring all passenger details are accurately captured and updated.
• Issue, reissue, and cancel tickets using Amadeus, ensuring compliance with airline policies and fare rules.
• Calculate fares, taxes, and surcharges; process refunds and exchanges according to airline guidelines.
• Address customer queries related to bookings, cancellations, and itinerary changes, providing timely and accurate information.
• Book additional services such as seat selections, special requests, and baggage allowances to enhance the travel experience.
• Generate and issue travel documents, including e-tickets, boarding passes, and itineraries, ensuring all information is correct.
• Liaise with airlines, hotels, and car rental companies to resolve booking issues and ensure smooth travel arrangements.
• Stay updated with the latest Amadeus functionalities and participate in training sessions to improve system proficiency.
• Maintain accurate records of bookings, cancellations, and customer interactions; generate reports as required for internal audits.

Closing Date- 15 July 2025

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